Sensegifts, Back To School Tumbler, In This Class Tumbler, Gift For Teacher, Gift For Student, Back To School Gift
Sensegifts, Back To School Tumbler, In This Class Tumbler, Gift For Teacher, Gift For Student, Back To School Gift
Gift of Love: A meaningful gift for your friends, family members, wife/husband, bridesmaid/groomsmen, coworkers on birthdays, Mother's Day, Father’s Day, wedding, anniversary, Christmas, engagement, Thanksgiving day, Valentine's day.
Easy to Use: Hand washes recommended. The removable lid twists off easily for convenient filling and cleaning.
Best material: Each of our Tumbler is custom-hand-made of SUS 304 body and premium material lid
SPECIFICATION
Processing Time: 3 – 5 working days average after payment and all designs updated correctly
Shipping Time: 7 – 15 working days average (US)
All items are made-to-order. This means that when you place your order, we print that item just for you, one at a time for the best quality!
Due to Holiday's high volumes and increased pressure, our processing time and delivery time have been delayed by up to 10 business days in the time frame below. We appreciate your patience as we ask you to hang tight a little longer.
Wish you and your family all the best.
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All items offered on Pamaheart are made-to-order. This means that when you place your order, we print that item/s just for you, one at a time for the best quality!
This is the reason for the delivery times below.
Shipping carrier: USPS, DHL, EMS, Local Post...
Orders are processed when the payment is accepted.
Estimate Time Of ArrivalWe process orders on business days which are Monday through Friday, Eastern Standard Time, except for holidays observed by the Post Office: New Year's Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
To estimate when you can expect your order, please refer to the time frame below. It includes our most popular products and the following time periods:
Production time
The time when your order waits in the production queue until being produced. Our production timeline may shift daily depending on overall order volume.
The estimated delivery time for our order will depend on your location. While we work closely with our logistics partners to provide you with accurate delivery information, delivery times are estimates only and cannot be guaranteed. Once your product(s) are in transit, any delays are outside our control.
| Product | Production Time (business days) |
Standard Shipping Time (business days) |
|---|---|---|
| Apparel | 1 - 3 | 5 - 10 |
| Mug |
2 - 5
|
5 - 10 |
|
Tumbler
|
5 - 7 | 10 - 15 |
|
Pillow
|
5 - 7
|
5 - 10 |
|
Canvas
|
2 - 4
|
5 - 10 |
|
Poster
|
1 - 3
|
5 - 10 |
|
Blanket
|
3 - 5
|
5 - 10 |
| Acrylic Plaque | 3 - 5 | 10 - 15 |
| Round Wood Sign | 5 - 7 | 10 - 15 |
| Metal Sign | 5 - 7 | 5 - 10 |
| Ceramic/Aluminium Ornament | 1 - 3 | 5 - 10 |
| Wooden/ Acrylic Ornament | 3 - 5 | 10 - 15 |
| Jewelry | 1 - 3 | 5 - 10 |
| Other | 5 - 7 | 10 - 15 |
Shipping Method
- Economy (Default)
The economy method is the most cost-effective form of ground shipping. It is best used with customers who aren’t in rush to get their products delivered. Transit time averages 2-6 business days. **Economy transit times are not guaranteed & may increase during the Winter Holiday season.**
- Ground
Our ground shipping option is UPS Ground — transit time is displayed on the map below
If you choose Ground Shipping for Alaska, Hawaii & Puerto Rico, you will automatically be upgraded to 2-day shipping.
- 2-Day
When selecting 2-day shipping, your package will be delivered within two business days after production is complete. Delivery is performed Monday – Friday only.
- Overnight
Overnight shipping means your package will be delivered standard overnight as soon as production is complete. Delivery is performed Monday – Friday only.
Shipping Fee
The shipping fee will be calculated at checkout. It depends on the shipping location and the items’ weight.
Free Shipping will automatically be applied for orders satisfying ALL conditions below:
- U.S domestic orders
- Over $99 after applying any available discount code
- Not include Canvas, Poster, Doormat, and Metal Sign
- Orders that utilize Ground, 2 Day and Overnight shipping cannot be delivered to a PO Box.
- When an order is ready to be shipped, a tracking link will be sent to your email so you can follow your package all the way home.
- In addition, if your order is personalized and/or needs modifications, it may take a few days for our designer to make customization. Design time will depend on the complexity of the request.
Order Tracking
You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 5-7 days for the carrier to scan your package into their system.
If you attempt to track your package and there is no information available that just means the carrier has not processed your parcel yet. When the parcel is scanned into the system, tracking events will populate on the tracking page.
If it is over your estimated arrival date, please contact us, and we can take care of this for you.
Incorrect Address
Make sure you provide the correct address at checkout because:
- If there is incorrect or missing information that we can detect on our end, we may be required to contact you for an update on the delivery information, which can cause delays in delivering your order.
- We are not responsible if your order gets delivered to the wrong address or returned to the sender. The orders will be returned to our shipping partners’ warehouses and disposed of by them. Before reaching out to our customer support, please check your given shipping address first.
- For orders returned due to an incorrect address provided, we request a re-shipping fee to resend your order.
- If you contact the carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.
Customer service is our #1 priority and we will do whatever we can to take care of you. Thank you for considering pamaheart.com and if you have any questions, please don't hesitate to contact us here.
More than anything we want you to be happy with your purchase! If something doesn’t look or feel right, please email us at contact@pamaheart.com and we’ll make it right!
Please be reminded that our policy lasts 30 days for replacement/refund requests only. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a replacement or refund.
Also please be informed that placing an order means that you accept all the terms mentioned below:
At this time we do not offer Returns in any case, we just offer Replacements. If your item is defective, you don't need to return the original item and we will resend you a replacement for free.
Due to the fact that all items purchased from pamaheart.com are custom made and printed just for you, we do not exchange or issue a full refund unless an item you received has a major problem. This is when the item is:
- Significantly different from the description or the preview shown to you;
- Damaged due to the fault of our factory or the carrier;
- Not what you ordered;
NOTE:
- We DO NOT offer refunds or exchanges on any products purchased during a sale or any promotion.
- We typically DO NOT accept refunds or replacements due to customer's mistakes such as:
- Incorrect selection of sizes, designs, colors, etc.
- Failing to preview the design carefully to see if it's well set (as all of our printing files are automatically generated exactly as same as the preview on our website)
- So please review your order carefully before you check out to ensure your order is correct.
To file a claim, please send us an email to contact@pamaheart.com and include the following information (this is a must):
- Order number
- Video/ photo of the defective product
- If your claim is in regards to a printing error, please include photographs of the error.
- If your claim is in regards to a print size or placement issue, please include a measuring tape, stick, or ruler in the photographs of affected garments.
- If some of your items are missing, please provide us an image of the received package's cover including the detailed shipping label so we can forward it to our production department to investigate the problem
- Full delivery address
- Contact telephone number