ChristmasDragonfly Those We Love Do Not Go Away They Walk Beside Us Clock Vintage Personalized Tumbler-Birthday gift Christmas Gift Memorial Gift
Gift of Love: A meaningful gift for your friends, family members, wife/husband, bridesmaid/groomsmen, coworkers on birthdays, Mother's Day, Father’s Day, wedding, anniversary, Christmas, engagement, Thanksgiving day, Valentine's day.
Easy to Use: Hand washes recommended. The removable lid twists off easily for convenient filling and cleaning.
Best material: Each of our Tumbler is custom-hand-made of SUS 304 body and premium material lid
SPECIFICATION
Processing Time: 3 – 5 working days average after payment and all designs updated correctly
Shipping Time: 7 – 15 working days average (US)
All items are made-to-order. This means that when you place your order, we print that item just for you, one at a time for the best quality!
Due to Holiday's high volumes and increased pressure, our processing time and delivery time have been delayed by up to 10 business days in the time frame below. We appreciate your patience as we ask you to hang tight a little longer.
Wish you and your family all the best.
--------------------------------------------------------------------------
All items offered on Pamaheart are made-to-order. This means that when you place your order, we print that item/s just for you, one at a time for the best quality!
This is the reason for the delivery times below.
Shipping carrier: USPS, DHL, EMS, Local Post...
Orders are processed when the payment is accepted.
Estimate Time Of ArrivalWe process orders on business days which are Monday through Friday, Eastern Standard Time, except for holidays observed by the Post Office: New Year's Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
To estimate when you can expect your order, please refer to the time frame below. It includes our most popular products and the following time periods:
Production time
The time when your order waits in the production queue until being produced. Our production timeline may shift daily depending on overall order volume.
The estimated delivery time for our order will depend on your location. While we work closely with our logistics partners to provide you with accurate delivery information, delivery times are estimates only and cannot be guaranteed. Once your product(s) are in transit, any delays are outside our control.
| Product | Production Time (business days) |
Standard Shipping Time (business days) |
|---|---|---|
| Apparel | 2 - 3 | 8 - 10 |
| Mug |
2 - 5
|
5 - 10 |
|
Tumbler
|
5 - 7 | 10 - 15 |
|
Pillow
|
5 - 7
|
5 - 10 |
|
Canvas
|
2 - 4
|
5 - 10 |
|
Poster
|
1 - 3
|
5 - 10 |
|
Blanket
|
3 - 5
|
5 - 10 |
| Acrylic Plaque | 3 - 5 | 10 - 15 |
| Round Wood Sign | 5 - 7 | 10 - 15 |
| Metal Sign | 5 - 7 | 10 - 15 |
| Ceramic/Aluminium Ornament | 1 - 3 | 5 - 10 |
| Wooden/ Acrylic Ornament | 3 - 5 | 10 - 15 |
| Jewelry | 1 - 3 | 5 - 10 |
| Car Seat Cover | 5 - 7 | 10 - 15 |
| 3D AOP/ Hawaiian | 3 - 5 | 5-10 |
| Other | 5 - 7 | 10 - 15 |
Shipping Method
- Economy (Default)
The economy method is the most cost-effective form of ground shipping. It is best used with customers who aren’t in rush to get their products delivered. Transit time averages 2-6 business days. **Economy transit times are not guaranteed & may increase during the Winter Holiday season.**
- Ground
Our ground shipping option is UPS Ground — transit time is displayed on the map below
If you choose Ground Shipping for Alaska, Hawaii & Puerto Rico, you will automatically be upgraded to 2-day shipping.
- 2-Day
When selecting 2-day shipping, your package will be delivered within two business days after production is complete. Delivery is performed Monday – Friday only.
- Overnight
Overnight shipping means your package will be delivered standard overnight as soon as production is complete. Delivery is performed Monday – Friday only.
Shipping Fee
The shipping fee will be calculated at checkout. It depends on the shipping location and the items’ weight.
Free Shipping will automatically be applied for orders satisfying ALL conditions below:
- U.S domestic orders
- Over $99 after applying any available discount code
- Not include Canvas, Poster, Doormat, and Metal Sign
- Orders that utilize Ground, 2 Day and Overnight shipping cannot be delivered to a PO Box.
- When an order is ready to be shipped, a tracking link will be sent to your email so you can follow your package all the way home.
- In addition, if your order is personalized and/or needs modifications, it may take a few days for our designer to make customization. Design time will depend on the complexity of the request.
Order Tracking
You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 5-7 days for the carrier to scan your package into their system.
If you attempt to track your package and there is no information available that just means the carrier has not processed your parcel yet. When the parcel is scanned into the system, tracking events will populate on the tracking page.
If it is over your estimated arrival date, please contact us, and we can take care of this for you.
Incorrect Address
Make sure you provide the correct address at checkout because:
- If there is incorrect or missing information that we can detect on our end, we may be required to contact you for an update on the delivery information, which can cause delays in delivering your order.
- We are not responsible if your order gets delivered to the wrong address or returned to the sender. The orders will be returned to our shipping partners’ warehouses and disposed of by them. Before reaching out to our customer support, please check your given shipping address first.
- For orders returned due to an incorrect address provided, we request a re-shipping fee to resend your order.
- If you contact the carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.
Customer service is our #1 priority and we will do whatever we can to take care of you. Thank you for considering pamaheart.com and if you have any questions, please don't hesitate to contact us here.
At Pamaheart, we are dedicated to ensuring your satisfaction with every order. If there's anything wrong or if you have any concerns about your purchase, simply reach out to our customer service team at contact@pamaheart.com.
1. Defective/Damaged Orders
1.1 Time Limit
If you encounter any issues with your purchase, please reach out to us within 30 days from the delivery date to be eligible for a replacement or refund. Unfortunately, we cannot process requests beyond this time frame.
1.2 Eligibility
Since each item from Pamaheart.com is custom-made and printed specifically for you, our return policy only allows for returns or full refunds in the case of a major problem with the received item. You are eligible for returns or full refunds in the following situations:
- The item is significantly different from the description or the preview shown to you.
- The item is damaged due to the fault of our factory or the carrier.
- The item received is not what you ordered.
Please note that there may be a slight difference of up to 20% between the advertised images and the actual item you receive. This difference can occur due to factors such as lighting during photo shooting or variations in monitor display.
For any other cases not mentioned above, we may consider offering a partial refund, excluding the shipping costs.
1.3 How to file a claim
To file a claim, please send us an email with the following information:
- Order number
- Video or photo of the defective product
- For printing errors, include photographs of the error
- For sizing issues, include a measuring tape, stick, or ruler in the photos of items
- If some of the items are missing, provide images of the received item and the detailed shipping label
- If the received item is not functioning properly, provide a video clearly showing the issue.
Our support team will review the photos/videos you provide of the defective item. If eligible, we will send you a replacement product at no extra cost. In rare cases where sending a replacement is not possible, we will fully refund you for the eligible product, including shipping costs.
1.4 Exceptions:
Refunds or replacements are generally not accepted for instances where there may have been unintentional errors on the customer's part, including:
- Incorrect selection of sizes, designs, colors, etc.
- Failure to carefully preview the design, as some of our printing files are automatically generated to match the preview on our website, or failure to provide the personalization.
We kindly request that you carefully review your order before checking out to ensure its accuracy. Please note that refusing the shipment or returning the item at your own expense doesn't guarantee a refund.
2. Lost/ Missing Orders
If you haven't received any updates on your order for over 15 days, please let us know by email. We will investigate the issue to find out why the shipment is delayed. If we determine that the order is lost because of our mistake, we will either send you a replacement or give you a full refund.
However, please keep in mind that we cannot take responsibility if the order isn't delivered due to an incorrect address or if the recipient refuses/forwards it.
3. Replacement/ Refund Process
Since our products are customized with your information, we do not accept returns. You have the option to donate, keep, or dispose of any unwanted items at your convenience. If you require a replacement, the timeframe will follow the same process as a regular order.
In the case of a refund, you will receive a confirmation once the process is complete. Please allow approximately 5-10 days for the refund to be credited back to your account, depending on your bank's processing time.
Please be informed that by placing an order, you are accepting and agreeing to all the terms mentioned above.
Dragonfly Those We Love Do Not Go Away They Walk Beside Us Clock Vintage Personalized Tumbler-Birthday Gift Christmas Gift Memorial Gift
Dragonfly Those We Love Do Not Go Away They Walk Beside Us Clock Vintage Personalized Tumbler-Birthday gift Christmas Gift Memorial Gift
Gift of Love: A meaningful gift for your friends, family members, wife/husband, bridesmaid/groomsmen, coworkers on birthdays, Mother's Day, Father’s Day, wedding, anniversary, Christmas, engagement, Thanksgiving day, Valentine's day.
Easy to Use: Hand washes recommended. The removable lid twists off easily for convenient filling and cleaning.
Best material: Each of our Tumbler is custom-hand-made of SUS 304 body and premium material lid
SPECIFICATION
Processing Time: 3 – 5 working days average after payment and all designs updated correctly
Shipping Time: 7 – 15 working days average (US)
All items are made-to-order. This means that when you place your order, we print that item just for you, one at a time for the best quality!
Due to Holiday's high volumes and increased pressure, our processing time and delivery time have been delayed by up to 10 business days in the time frame below. We appreciate your patience as we ask you to hang tight a little longer.
Wish you and your family all the best.
--------------------------------------------------------------------------
All items offered on Pamaheart are made-to-order. This means that when you place your order, we print that item/s just for you, one at a time for the best quality!
This is the reason for the delivery times below.
Shipping carrier: USPS, DHL, EMS, Local Post...
Orders are processed when the payment is accepted.
Estimate Time Of ArrivalWe process orders on business days which are Monday through Friday, Eastern Standard Time, except for holidays observed by the Post Office: New Year's Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
To estimate when you can expect your order, please refer to the time frame below. It includes our most popular products and the following time periods:
Production time
The time when your order waits in the production queue until being produced. Our production timeline may shift daily depending on overall order volume.
The estimated delivery time for our order will depend on your location. While we work closely with our logistics partners to provide you with accurate delivery information, delivery times are estimates only and cannot be guaranteed. Once your product(s) are in transit, any delays are outside our control.
| Product | Production Time (business days) |
Standard Shipping Time (business days) |
|---|---|---|
| Apparel | 2 - 3 | 8 - 10 |
| Mug |
2 - 5
|
5 - 10 |
|
Tumbler
|
5 - 7 | 10 - 15 |
|
Pillow
|
5 - 7
|
5 - 10 |
|
Canvas
|
2 - 4
|
5 - 10 |
|
Poster
|
1 - 3
|
5 - 10 |
|
Blanket
|
3 - 5
|
5 - 10 |
| Acrylic Plaque | 3 - 5 | 10 - 15 |
| Round Wood Sign | 5 - 7 | 10 - 15 |
| Metal Sign | 5 - 7 | 10 - 15 |
| Ceramic/Aluminium Ornament | 1 - 3 | 5 - 10 |
| Wooden/ Acrylic Ornament | 3 - 5 | 10 - 15 |
| Jewelry | 1 - 3 | 5 - 10 |
| Car Seat Cover | 5 - 7 | 10 - 15 |
| 3D AOP/ Hawaiian | 3 - 5 | 5-10 |
| Other | 5 - 7 | 10 - 15 |
Shipping Method
- Economy (Default)
The economy method is the most cost-effective form of ground shipping. It is best used with customers who aren’t in rush to get their products delivered. Transit time averages 2-6 business days. **Economy transit times are not guaranteed & may increase during the Winter Holiday season.**
- Ground
Our ground shipping option is UPS Ground — transit time is displayed on the map below
If you choose Ground Shipping for Alaska, Hawaii & Puerto Rico, you will automatically be upgraded to 2-day shipping.
- 2-Day
When selecting 2-day shipping, your package will be delivered within two business days after production is complete. Delivery is performed Monday – Friday only.
- Overnight
Overnight shipping means your package will be delivered standard overnight as soon as production is complete. Delivery is performed Monday – Friday only.
Shipping Fee
The shipping fee will be calculated at checkout. It depends on the shipping location and the items’ weight.
Free Shipping will automatically be applied for orders satisfying ALL conditions below:
- U.S domestic orders
- Over $99 after applying any available discount code
- Not include Canvas, Poster, Doormat, and Metal Sign
- Orders that utilize Ground, 2 Day and Overnight shipping cannot be delivered to a PO Box.
- When an order is ready to be shipped, a tracking link will be sent to your email so you can follow your package all the way home.
- In addition, if your order is personalized and/or needs modifications, it may take a few days for our designer to make customization. Design time will depend on the complexity of the request.
Order Tracking
You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 5-7 days for the carrier to scan your package into their system.
If you attempt to track your package and there is no information available that just means the carrier has not processed your parcel yet. When the parcel is scanned into the system, tracking events will populate on the tracking page.
If it is over your estimated arrival date, please contact us, and we can take care of this for you.
Incorrect Address
Make sure you provide the correct address at checkout because:
- If there is incorrect or missing information that we can detect on our end, we may be required to contact you for an update on the delivery information, which can cause delays in delivering your order.
- We are not responsible if your order gets delivered to the wrong address or returned to the sender. The orders will be returned to our shipping partners’ warehouses and disposed of by them. Before reaching out to our customer support, please check your given shipping address first.
- For orders returned due to an incorrect address provided, we request a re-shipping fee to resend your order.
- If you contact the carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.
Customer service is our #1 priority and we will do whatever we can to take care of you. Thank you for considering pamaheart.com and if you have any questions, please don't hesitate to contact us here.
At Pamaheart, we are dedicated to ensuring your satisfaction with every order. If there's anything wrong or if you have any concerns about your purchase, simply reach out to our customer service team at contact@pamaheart.com.
1. Defective/Damaged Orders
1.1 Time Limit
If you encounter any issues with your purchase, please reach out to us within 30 days from the delivery date to be eligible for a replacement or refund. Unfortunately, we cannot process requests beyond this time frame.
1.2 Eligibility
Since each item from Pamaheart.com is custom-made and printed specifically for you, our return policy only allows for returns or full refunds in the case of a major problem with the received item. You are eligible for returns or full refunds in the following situations:
- The item is significantly different from the description or the preview shown to you.
- The item is damaged due to the fault of our factory or the carrier.
- The item received is not what you ordered.
Please note that there may be a slight difference of up to 20% between the advertised images and the actual item you receive. This difference can occur due to factors such as lighting during photo shooting or variations in monitor display.
For any other cases not mentioned above, we may consider offering a partial refund, excluding the shipping costs.
1.3 How to file a claim
To file a claim, please send us an email with the following information:
- Order number
- Video or photo of the defective product
- For printing errors, include photographs of the error
- For sizing issues, include a measuring tape, stick, or ruler in the photos of items
- If some of the items are missing, provide images of the received item and the detailed shipping label
- If the received item is not functioning properly, provide a video clearly showing the issue.
Our support team will review the photos/videos you provide of the defective item. If eligible, we will send you a replacement product at no extra cost. In rare cases where sending a replacement is not possible, we will fully refund you for the eligible product, including shipping costs.
1.4 Exceptions:
Refunds or replacements are generally not accepted for instances where there may have been unintentional errors on the customer's part, including:
- Incorrect selection of sizes, designs, colors, etc.
- Failure to carefully preview the design, as some of our printing files are automatically generated to match the preview on our website, or failure to provide the personalization.
We kindly request that you carefully review your order before checking out to ensure its accuracy. Please note that refusing the shipment or returning the item at your own expense doesn't guarantee a refund.
2. Lost/ Missing Orders
If you haven't received any updates on your order for over 15 days, please let us know by email. We will investigate the issue to find out why the shipment is delayed. If we determine that the order is lost because of our mistake, we will either send you a replacement or give you a full refund.
However, please keep in mind that we cannot take responsibility if the order isn't delivered due to an incorrect address or if the recipient refuses/forwards it.
3. Replacement/ Refund Process
Since our products are customized with your information, we do not accept returns. You have the option to donate, keep, or dispose of any unwanted items at your convenience. If you require a replacement, the timeframe will follow the same process as a regular order.
In the case of a refund, you will receive a confirmation once the process is complete. Please allow approximately 5-10 days for the refund to be credited back to your account, depending on your bank's processing time.
Please be informed that by placing an order, you are accepting and agreeing to all the terms mentioned above.