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Return, Refund & Replacement Policy
Return, Refund & Replacement Policy
Return, Refund & Replacement Policy
More than anything we want you to be happy with your purchase! If something doesn’t look or feel right, please email us at contact@pamaheart.com and we’ll make it right!
Please be reminded that our policy lasts 30 days for replacement/refund requests only. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a replacement or refund.
Also please be informed that placing an order means that you accept all the terms mentioned below:
At this time we do not offer Returns in any case, we just offer Replacements. If your item is defective, you don't need to return the original item and we will resend you a replacement for free.
Due to the fact that all items purchased from pamaheart.com are custom made and printed just for you, we do not exchange or issue a full refund unless an item you received has a major problem. This is when the item is:
NOTE:
To file a claim, please send us an email to contact@pamaheart.com and include the following information (this is a must):
More than anything we want you to be happy with your purchase! If something doesn’t look or feel right, please email us at contact@pamaheart.com and we’ll make it right!
Please be reminded that our policy lasts 30 days for replacement/refund requests only. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a replacement or refund.
Also please be informed that placing an order means that you accept all the terms mentioned below:
At this time we do not offer Returns in any case, we just offer Replacements. If your item is defective, you don't need to return the original item and we will resend you a replacement for free.
Due to the fact that all items purchased from pamaheart.com are custom made and printed just for you, we do not exchange or issue a full refund unless an item you received has a major problem. This is when the item is:
- Significantly different from the description or the preview shown to you;
- Damaged due to the fault of our factory or the carrier;
- Not what you ordered;
NOTE:
- We DO NOT offer refunds or exchanges on any products purchased during a sale or any promotion.
- We typically DO NOT accept refunds or replacements due to customer's mistakes such as:
- Incorrect selection of sizes, designs, colors, etc.
- Failing to preview the design carefully to see if it's well set (as all of our printing files are automatically generated exactly as same as the preview on our website)
- So please review your order carefully before you check out to ensure your order is correct.
To file a claim, please send us an email to contact@pamaheart.com and include the following information (this is a must):
- Order number
- Video/ photo of the defective product
- If your claim is in regards to a printing error, please include photographs of the error.
- If your claim is in regards to a print size or placement issue, please include a measuring tape, stick, or ruler in the photographs of affected garments.
- If some of your items are missing, please provide us an image of the received package's cover including the detailed shipping label so we can forward it to our production department to investigate the problem
- Full delivery address
- Contact telephone number